Talking Tourism Monthly Column in the Cook County News Herald.
Originally published: March 2018
Talking Tourism: Evaluating Success – How We Use Data To Direct Marketing Initiatives | By Kjersti Vick
Spring has arrived in Cook County! While our spring is less about beach vacations and more about spring skiing and maple syruping, it is equally as sweet. In the marketing world of Visit Cook County, we are always at least a season ahead preparing our ad buys and content creation. We’re thinking “summer” while the grass is buried under two feet of snow.
As the destination marketing organization for the region, we keep our ears to the ground listening for what trends or new opportunities lay ahead. In the depths of winter we send out a summer marketing survey to our stakeholders requesting feedback and ranking of various campaigns and vertical markets. Vertical markets are the broad topics we select to build a campaign around; often they are broken down into subcategories for content creation and receive budget allocations within seasonal marketing campaigns. With three years of results, we are now able to compare sentiment with measurable data. For example, we’ve seen biking as a vertical, previously in the lower third of the list, climb up to the top five most important verticals to focus on. This year, biking dipped slightly in ranking but that is nothing alarming. What that kind of data suggests is that our recent campaign on biking is working. Stakeholders are seeing our marketing efforts and there has been an influx of bike traffic and now other verticals are vying for the spotlight. Similarly, we have seen verticals that were at the top (ahem, Coolest Small Town) fall to the bottom of the list. Again, that viewpoint was palpable but without supporting data, it is difficult to assess if it is individual bias or truly what the majority wants. Being able to pair context with data is critical for evaluating a successful campaign.
Enough about what we think, what about our visitors? We all have our reasons for living here – but what makes someone visit here? Enter “Social Listening” my favorite buzzword phrase. Observing what people are saying on social media about their favorite attractions and digesting the feeling of posts help provide insights into why people come here again and again. While there are some constants, Lake Superior and the BWCAW, there are some surprises that are uncovered when you listen closely.
Case Study: Waterfall Season
If Minnesota is the land of 10,000 lakes, Cook County is the land of 10M gallons of water. An evaluation of visitor posts has shown substantial emphasis on water as a primary attraction to Cook County. The obvious being Lake Superior and inland lakes, however, upon deeper analysis waterfalls were nearly as prevalent. In 2014, we started a new campaign promoting Waterfall Season during the months of April and May, known locally as “mud season.” Since the campaign launched in the spring of 2014, lodging tax has increased by 31.9% in what are historically known as low occupancy months. Additionally, the waterfall page on our website has become one of the top ten content pages on visitcookcounty.com. In reviewing the survey feedback from our stakeholders, it is clear that waterfall season is a time of year in which there is room for growth. While the additional amenities might not be as bountiful as in the height of the summer, the visitors during that time do not mind. They are here to escape the hustle and bustle of the busy season, and let the stress of life wash away with the ice breakup over the falls.
Of course while we are always looking forward to the next thing, being present and enjoying the current season is also important. For myself, I am celebrating the arrival of spring by skiing 31 consecutive days – starting March 1. Rain, snow or sunshine I get out for at least an hour a day to ski: downhill, backcountry or cross-country skiing (on a good day, all three in one day.) One could say my winter fatigue index is pretty low, so while we’re strategizing our summer campaign – I’m simultaneously savoring winter.
See more “Talking Tourism” articles and more at visitcookcounty.com/talkingtourismCook County News Herald by Kjersti Vick, marketing manager at Visit Cook County MN firstname.lastname@example.org